Refund Policy - HeavenSent Hemp

Refund Policy

Most orders are shipped within 24 hours and generally the same day if placed before 1:00 pm., Central Time. We ship via UPS and USPS.

Our terms are Visa/MasterCard, pre-payment, or C.O.D.. Billing terms are available after the establishment of your account. Ask for details.

Shipping Charges
All orders are subject to standard UPS and USPS shipping and handling charges.
Orders outside the US will be subject to higher shipping charges.

Small Orders
There is no minimum order. Small orders will be charged our usual shipping and handling fees.

If you detect and error in your order, it must be reported to us within 48 hours of receiving it. We will gladly accept returns necessitated due to our error
Products maybe returned to us no more than 30 days from the date of invoice (please include copy of invoice with return). The customer pays for the shipping in this case and is subject to an additional 15% restocking fee.

Back Orders/Discontinuation
If, upon receipt of our invoice, an item is marked back order”, it will automatically be shipped as soon as it becomes available. There is no need to place a reorder. If an item is marked as “Discontinued”, it may no longer be available, as quantities will be limited to stock on hand.

Report claims for damaged goods to your shipping agent immediately.